Privacy Policy
1. Your Privacy Matters to Us
Finding a place to call home should feel exciting, not stressful. Whether you're searching for an apartment, listing a property, looking for a roommate, or buying and selling items, My TrackHouse is here to make the process easier.
But using our platform means trusting us with some of your information, and we take that seriously.
This Privacy Policy explains what information we collect when you use My TrackHouse, why we need it, how we use it, and the choices you have over your information.
Our promise is simple: we'll explain things clearly, handle your information responsibly, and tell you what happens to your information when you use our platform.
By using My TrackHouse, you acknowledge that you have had the opportunity to read this policy. Where we need your consent for a particular activity, we will seek it as required by applicable law.
Let's get into it.
2. Who We Are
My TrackHouse is a digital platform that helps people discover properties, connect with property owners and agents, find potential roommates, and buy or sell items through our marketplace.
For this Privacy Policy, references to "My TrackHouse," "Track House," "we," "us," or "our" mean the business operating the My TrackHouse platform.
You can access our platform here:
Website: https://mytrackhouse.com
Location: Abuja, Nigeria.
Privacy contact: Coming soon
Registered business name and address: My TrackHouse.
If you have a question about your information or how we handle it, you can contact us using the details provided above.
3. What Information Do We Collect?
The information we collect depends on how you use My TrackHouse. You don't necessarily provide every type of information listed below.
I. Information You Provide When Creating an Account
When you sign up, we collect:
- Your full name.
- Your email address.
- Your phone number.
- Your password or authentication credentials, depending on how you sign in.
- Your gender, if you choose to provide it.
- Your school or institutional details, if you also choose to provide it.
We use this information to create your account, help you sign in, communicate with you, and provide our services.
Please use a strong password and avoid sharing your login details with anyone.
II. Student and Roommate Information
If you use our student accommodation or roommate-related features, we may ask you to provide information such as:
- Your school, faculty, department, and academic level.
- Your preferred hostel or residential area.
- Your monthly accommodation budget.
- Your state of origin.
- A short biography.
- Your preferred move-in date, where applicable.
- Information about your lifestyle, cleanliness habits, sleeping schedule, budget, and other roommate preferences.
Some of these details may be optional.
We use this information to help you explore accommodation options and, where applicable, identify potential roommates with compatible preferences.
Please remember that details you choose to include in a visible profile may be seen by other users. You should not include information you would be uncomfortable sharing with your intended audience.
III. Information From Property Owners and Listers
If you list a property on My TrackHouse, we may collect:
- Your name and contact details.
- Your property information, including its location, features, rental price, and availability.
- Photographs and other information you submit with your listing.
- Your business or property management name, if applicable.
- Information needed to assess your authority to advertise or manage the property.
We use this information to publish and manage listings, connect interested users with listers, and help prevent misleading or fraudulent advertisements.
IV. Identity and Business Verification Information
If you apply to become a verified agent or business partner, we may request documents to review your application.
Depending on your application, these may include:
- A government-issued identity document.
- Proof of address.
- Business registration documents.
- Your National Identification Number (NIN).
We use this information to assess applications, verify relevant details, and help protect users from impersonation, fraudulent listings, and other suspicious activity.
Your verification documents are not intended for public display. Access should be restricted to you and authorised My TrackHouse website administrators who need the information to handle your application or fulfil a legitimate business or legal responsibility.
We will not treat your identity documents as information to be shared freely with other users.
Your NIN is particularly important to protect. We collect it only for a clearly explained purpose, restrict access, and retain it only for as long as justified. Providing a NIN does not, by itself, establish that someone owns a property or has legal authority to sell or rent it.
V. Information You Share on the Platform
When you use My TrackHouse, you may submit:
- Property listings and photographs.
- Marketplace advertisements and photographs.
- Profile photographs.
- Roommate compatibility information.
- Messages and images sent through the platform's chat feature.
- Information related to a property you intend to rent.
We use this information to provide the features you choose to use and to help users communicate and interact through the platform.
Before uploading photographs or sharing messages, please consider whether they contain personal information belonging to you or someone else.
VI. Payment and Bank Information
Some My TrackHouse services may involve payments processed through Paystack.
Depending on the transaction, you may provide payment-related information, including your bank name and account number, where required to receive payments.
Paystack may also process information needed to complete or verify a transaction.
We use relevant payment information to facilitate eligible payment services, manage transactions, resolve payment issues, and meet applicable financial or legal obligations.
Your bank details are not intended to be publicly displayed. Access is restricted to the relevant parties involved in the payment process, including you, My TrackHouse, and Paystack.
The precise information handled directly by My TrackHouse versus Paystack depends on how the payment feature is implemented by both parties
VII. Information Generated When You Use the Platform
Our platform uses Firebase and related Google Cloud services to support functions such as account authentication, database storage, and file storage.
Depending on the services and settings in use, technical information may be processed, such as:
- Device and browser information.
- IP address.
- Authentication and security records.
- Information needed to diagnose errors or protect the platform.
We do not currently intend to use advertising trackers or analytics tools as part of the platform's stated setup. However, technical information may still be processed by the services that help the website operate securely.
4. Why Do We Collect Your Information?
We don't collect your information simply to have it. We use it for purposes connected to operating and improving My TrackHouse.
These purposes include:
- Creating and managing your account: So you can register, sign in, and use the platform.
- Helping you find accommodation: So you can explore property listings and relevant housing information.
- Publishing listings: So property owners, agents, and marketplace sellers can advertise their offerings.
- Supporting roommate matching: So the platform can use relevant preferences to help users find compatible roommates.
- Verifying users and businesses: So we can review verification applications and reduce impersonation and fraud.
- Processing payments: So eligible transactions can be completed and payment-related issues addressed.
- Enabling communication: So you can contact other users through the platform's chat feature.
- Protecting the platform: So we can investigate suspicious activity, enforce our rules, and address potential misuse.
- Providing customer support: So we can respond to your questions, complaints, and requests.
- Managing your account: So we can help with account recovery, profile updates, and account-related requests.
- Meeting legal obligations: So we can respond appropriately to lawful requests and comply with applicable requirements.
- Sending updates and promotions: So we can inform you about relevant services, features, offers, and platform news, subject to applicable marketing and consent requirements.
We aim to use your information only for purposes that are explained to you and permitted by applicable law.
If we want to use your information for a materially different purpose, we will take the steps required by law before doing so.
5. Who Can See Your Information?
Not everything you share with us is visible to everyone.
What another person can see depends on the type of information involved and how you use My TrackHouse.
Information Other Users Can See
The following may be visible to other users, depending on the relevant feature and its settings:
- Property listings: The property information and photographs included in published listings.
- Marketplace listings: The descriptions, photographs, and other details included in published advertisements.
- Approved profiles: The information included in profiles approved and made visible on the platform.
If you include personal information in a public listing or a profile intended for other users to see, that information may become visible to them.
Please review what you share before publishing it.
Information That Is Not Generally Public
Some information is restricted and is not intended to be visible to everyone.
- Your private account and student information: Your private account details and student or user profile information are accessible to you and authorised My TrackHouse website administrators, rather than being generally available to other users.
- Your direct messages: Messages sent through the chat feature are intended to be visible only to the people involved in the conversation. Administrator access and technical permissions must be configured consistently with this commitment.
- Your verification documents: These are restricted to you and authorised website administrators who need access for verification or related responsibilities.
- Your bank details: These are not intended for public display. They may be accessed by you, My TrackHouse where necessary, and Paystack.
The distinction between an approved profile and a private account profile is important: information deliberately included in a profile made visible to other users may be seen by them, while private account details would remain restricted.
6. Do We Share Your Information With Other Organisations?
We may share relevant information with organisations that help us provide our services or where sharing is legally justified.
These may include:
Firebase and Google Cloud: Our platform uses these services for functions such as authentication, data storage, and file storage. Information processed through these services is subject to the relevant service arrangements and technical configuration.
Paystack: Payment-related information may be processed by Paystack when you use payment features.
Professional or technical service providers: Where necessary, we may use service providers to support platform operations, security, maintenance, or other legitimate business functions.
Law enforcement and regulatory authorities: We may disclose relevant information when required by law or where otherwise permitted by applicable law.
We aim to limit shared information to what is reasonably necessary for the relevant purpose.
We do not sell your personal information as a product.
Third-party services may have their own privacy policies and responsibilities for information they process. Their handling of information depends on their role and the applicable service arrangements.
7. How Do We Protect Your Information?
We understand that information such as your identity documents, bank details, messages, and contact information deserves careful handling.
We aim to protect your information through appropriate technical and organisational measures, including access restrictions and safeguards designed to reduce the risk of unauthorised access, loss, misuse, or disclosure.
Access to restricted information should be limited to authorised people who need it for legitimate purposes.
However, no website or electronic storage system can guarantee absolute security. We therefore cannot promise that your information will be completely immune from every possible security incident.
If a personal data breach occurs, we will take the steps required by applicable law, including any required notifications.
You can also help protect your account by keeping your password private, using secure devices, and contacting us if you suspect unauthorised access.
8. Cookies and Similar Technologies
My TrackHouse does not currently intend to use advertising trackers or analytics scripts as part of its stated setup.
However, the technical services that support the platform may use cookies, authentication mechanisms, or similar technologies where necessary for functions such as keeping you signed in, maintaining security, or operating the website.
The precise technologies used depend on the website's implementation and configuration.
We will update this section if our use of cookies or similar technologies changes materially.
9. Where Is Your Information Stored?
My TrackHouse uses Firebase and related Google Cloud services to support platform functions, including database storage, file storage, and authentication.
Depending on the services used and their configuration, your information may be processed or stored outside Nigeria.
Where personal information is transferred across borders, My TrackHouse would ensure that the transfer complies with applicable Nigerian data-protection requirements and that appropriate safeguards are in place.
The precise storage locations and transfer arrangements depend on the services and settings configured for the platforms we used.
10. How Long Do We Keep Your Information?
We keep personal information for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.
For example:
- Account information may be retained while your account is active and for a justified period afterwards.
- Property and marketplace listings may be retained while they are active and for a limited period afterwards where necessary.
- Verification documents may be retained for the period needed to complete verification and meet justified legal, security, or dispute-related requirements.
- Payment and transaction records may be retained for applicable accounting, financial, legal, or dispute-resolution purposes.
- Messages and support records may be retained for a justified period where needed to provide services, investigate complaints, or address disputes.
We do not intend to keep every category of information indefinitely simply because it might be useful someday.
When information is no longer needed, we would delete it or anonymise it where appropriate, unless there is a lawful reason to retain it.
11. What Happens When You Delete Your Account?
You can request to delete your My TrackHouse account.
You can also edit most profile information through your account settings, where those controls are available.
However, deleting your account does not currently automatically remove every item you have created on the platform. Property listings, marketplace advertisements, and message history may remain associated with the account's former identifier.
This means that deleting your login or profile should not be assumed to erase all information connected to your previous activity.
If you want information removed, contact us using the privacy contact details in this policy. We will review your request and explain what can be deleted, what may remain, and why.
Where information must be retained for a legitimate legal or other permitted reason, we will handle it in accordance with applicable requirements.
12. Your Privacy Rights
Your information belongs to you, and applicable data-protection law gives you rights over how it is handled.
Depending on the circumstances and applicable law, you may have the right to:
- Ask what we know about you: Request information about the personal data we process.
- Access your information: Request a copy of relevant personal information.
- Correct inaccurate details: Ask us to correct information that is wrong or incomplete.
- Request deletion: Ask us to delete your personal information where the law permits.
- Object to certain uses: Object to particular processing activities where you have a legal right to do so.
- Withdraw consent: Where processing is based on your consent, withdraw it without affecting the lawfulness of processing that took place before withdrawal.
- Request restrictions: Ask us to restrict certain processing where the applicable legal conditions are met.
- Raise a complaint: Contact the relevant data-protection authority if you believe your information has been handled unlawfully.
These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain information to comply with a legal obligation or address a legitimate dispute.
To make a privacy request, contact us at:
Email: Coming soon
Please describe your request clearly so we can understand what you need. We may need to verify your identity before acting on a request to protect your information from unauthorised access.
We will handle your request in accordance with applicable law.
13. Children and Younger Users
My TrackHouse may be used by people under the age of 18.
We recognise that younger users may face additional risks when sharing personal information, communicating with strangers, searching for accommodation, or using roommate-matching features.
For this reason, age-appropriate safeguards are important, particularly where users can share profiles, communicate directly, or make housing arrangements with other people.
We aim to handle younger users' personal information in accordance with applicable data-protection and child-protection requirements.
Where parental or guardian involvement or consent is legally required, the necessary measures must be in place before the relevant processing takes place.
If you are a parent or guardian and believe a child has provided personal information in circumstances that raise a privacy concern, please contact us.
14. Marketing Messages and Updates
We may send you updates about My TrackHouse, including new features, services, offers, or other promotional information.
We will handle marketing communications in accordance with applicable law and any consent requirements that apply.
If you no longer wish to receive promotional messages, you can use the unsubscribe option where available or contact us to request that we stop sending them.
Even if you opt out of marketing, we may still need to send essential messages about your account, security, transactions, or important service changes.
15. Links to Other Websites and Services
My TrackHouse may contain links to external websites or use third-party services to provide particular features.
When you visit an external website or interact directly with a third-party service, its own privacy policy and practices may apply.
We encourage you to review the relevant privacy information before sharing your personal data with another service.
16. Using My TrackHouse Responsibly
We encourage everyone using My TrackHouse to protect their personal information and treat other users' information with respect.
Please:
- Avoid publishing your NIN, bank details, passwords, or identity documents in public listings or profiles.
- Do not share another person's private information without a proper reason and lawful authority.
- Be careful about the information and photographs you share with people you have not met.
- Use the platform's intended features when communicating with other users.
- Report suspicious activity or suspected misuse of personal information.
- We may take appropriate action when platform activity raises concerns about fraud, misuse, or violations of our rules, subject to applicable law.
17. Changes to This Privacy Policy
As My TrackHouse develops, we may introduce new features, change existing services, or update how information is processed.
When that happens, we may need to update this Privacy Policy.
We will publish the updated version on the platform and revise the "Last Updated" date. Where a change requires additional notice or consent under applicable law, we will take the necessary steps.
We encourage you to review this policy from time to time so you understand how your information is handled.
18. Have Questions About Your Privacy?
We're happy to help you understand how your information is used.
If you have a question, want to exercise your privacy rights, or believe your personal information has been mishandled, contact us using the details below.
My TrackHouse
Privacy contact: Coming soon
Business address: Coming soon
Website: https://mytrackhouse.com
We will review your enquiry and respond in accordance with applicable requirements.
Thank you for trusting My TrackHouse. Your journey to finding a place, a connection, or a new opportunity should come with a clear understanding of how your information is handled.