Safety & Emergency Contacts

If you're in immediate danger, don't wait to reach Track House — call the number below first.

Before You Meet Anyone

• Meet in a safe, public place for inspections, item exchanges, and roommate meetups — never at an unfamiliar private address alone.
• Tell a friend or family member where you're going and who you're meeting, especially for a property inspection or picking up a marketplace item.
• Trust your instincts. If something feels wrong before or during a meetup, it's okay to leave.
• Save your school's campus security line (if you have one) in your phone ahead of time — Track House doesn't have access to that number to list it here, since it's different for every institution.

Reporting an Issue on Track House

For anything that isn't a live emergency — a suspicious listing, a user behaving inappropriately, a scam attempt — use the report button on the relevant listing/profile, or reach the Track House team directly through the Feedback page. This goes to a real review queue, not an emergency line — for anything urgent or dangerous, call 112 first.

See also: Community Guidelines for the platform's broader safety expectations.